Cancellation and rescheduling policy

Cancelling or moving your booking

• More than 24 hours before the appointment: cancel or reschedule free of charge.
• Less than 24 hours before: we may charge a contribution towards the reserved slot, which we will tell you about before applying it.
• No access on arrival (no keys, no answer, no utilities): treated as a late cancellation, as the slot cannot be refilled.

If we need to reschedule

If illness, vehicle failure or an overrunning job means we cannot attend, we will contact you as early as possible and offer the next available slot. You are never charged in that situation.

Access and utilities

We need working electricity and hot or cold running water on site. For void and end-of-tenancy work, please confirm utilities are on before the appointment.

Contact us about this

• Email: hello@yorkshirepropertyprep.co.uk
• Phone: 07827 246348
• Contact hours: Mon–Sun, 8am–8pm