Service standard
Our service standard
We do not advertise a deposit guarantee or a blanket completion promise. Here is what we actually commit to, in plain terms.
Last updated: 1 August 2026
What we commit to
- A fixed scope and fixed price agreed in writing before we start.
- An honest assessment first — we tell you what is likely to improve and what is permanent damage.
- A confirmed date and time, and an early call if anything threatens it.
- Completion photos on request.
If something is missed
If any item inside the agreed scope was not completed to a reasonable standard, tell us within 48 hours of completion with photos and we will return to put it right at no extra cost.
This covers workmanship on the agreed scope. It does not cover pre-existing damage, wear, permanent staining, or additional work that was never quoted.
What we cannot promise
- We cannot guarantee removal of permanent stains, dye damage, burns, corrosion or heat damage. We will always tell you before booking if we think that applies.
- We cannot guarantee a third party outcome, such as a letting agent or inventory clerk passing a check-out report.
Contact us about this
- Email: hello@yorkshirepropertyprep.co.uk
- Phone: 07827 246348
- Contact hours: Mon–Sun, 8am–8pm